Frequently Asked Questions (FAQ)
Find answers to common questions about our custom metal nameplates, tags, and labels — materials, processes, lead times, shipping, and more.
1. What types of metal materials do you offer?
We offer a wide range of metals for different applications, including aluminum, stainless steel (304/316), brass, copper, zinc alloy, nickel, and tin. Each material has specific properties suited to different environments and finishes.
2. Can I fully customize the shape, size, and thickness?
Yes! All our products are fully customizable. You can specify the dimensions, contours, thickness, and hole placements. We support CNC machining, die-cutting, and laser cutting for precision shaping.
3. What surface finishes are available?
We provide a variety of finishing options, such as:
- Brushed metal
- Mirror polishing
- Sandblasting
- Anodizing
- Electroplating
- Etching, Engraving & Embossing
- UV & Screen Printing
These finishes enhance both durability and visual appeal.
4. Do you support small MOQ (Minimum Order Quantity)?
Yes, we support low MOQ orders, especially for custom items like metal keychains or small metal tags. Please contact us for specific minimums based on your design and material.
5. Can you help with the design or provide samples before production?
Absolutely. We offer free design assistance based on your idea or artwork. Digital mockups and sample production (with cost) are also available before full production starts.
6. What is your typical production lead time?
Our usual production time is:
- 3–7 days for samples
- 7–15 days for bulk orders (depending on complexity and quantity)
Rush orders are available — please contact us for priority scheduling.
7. How are your products packaged and shipped?
All metal products are packaged with protective film, foam, or cartons to avoid scratching. We ship via DHL, FedEx, UPS, TNT, air freight, or sea freight, depending on your location and urgency.
8. Are your metal products suitable for outdoor or harsh environments?
Yes, we offer weather-resistant, UV-resistant, rust-proof, and chemical-resistant solutions — especially for industrial nameplates and outdoor tags. Let us know the usage environment during inquiry.
9. Can I include serial numbers, QR codes, or barcodes?
Yes. We support variable data printing and laser marking for unique serial numbers, QR codes, barcodes, and UID tracking — ideal for asset tags or compliance labels.
10. Do you offer global shipping?
Yes. We serve clients in North America, Europe, Australia, and Asia, and offer door-to-door delivery worldwide. We will recommend the most cost-effective and timely shipping option based on your location.
11. How do I place an order?
Simply contact us via email or Whatsapp, email us your design and quantity, and we’ll send a quote. After confirmation, we’ll start design proofing and production.